Abstract:

The emergence of new information and communication technologies (ICT) during the 1960s has revolutionized the world. These continuously evolving tools, taking various forms, contribute to changes in both our personal and professional lives.

Indeed, information systems are a tangible manifestation of the implementation of ICT within companies. These technologies, which are increasingly debated among researchers, will be the focus of our study as we advance a rather specific type of these tools. In this regard, our research will discuss the impact of inter-organizational information systems represented by CPFR (Collaborative Planning, Forecasting, and Replenishment) on the customer-supplier relationship identified by the Peak Collaborative Index (PCI).

Our work will serve as an attempt to operationalize our research variables and test the items of our measurement instrument through an exploratory factorial study using principal component analysis.

Key words: Information and communication technologies (ICT); the customer-supplier relationship; Peak Collaborative Index (PCI); Principal component analysis (PCA)